Support Programs

At TVPOS you'll find a highly creative team able to take your vision for effective digital signage from conception to reality.
  • Signage Architecture - our dedicated signage architects will ensure the most effective layout and placement for your venue.
  • Creative Services - Interested in having custom content created for your digital signs? Check out the Creative Services section to see what our in-house team can do for you.
  • Project Management - Once you become a client, our project management team will coordinate your project from inception to implementation, They will be your point of contact for your questions, concerns, and project status. See what our management team will do for you.
  • Installation - Our professional installers will ensure a quick and painless implementation in your place of business, with minimal disruption to your workflow. You'll barely know they were there!
  • Training - Training for your staff is minimal because we manage the content of your signage for you.
  • Support is just a phone call or email away. We're available 24/7 to keep your systems running smoothly.

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Customer Support

  • Customer satisfaction is our first priority

    If you are experiencing difficulty with your signage network or have a question for our team, don't hesitate to contact our support department directly.  General support is available from 8am (CST) to 7pm (CST), Monday - Friday.  For after hours support, call (615) 781-2818 and your call will be answered by our Answering Service and a technician will call you back within 15 minutes.

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  • We have the answers for your digital signage and WiFi goals

  • TVPOS's customer-focused, full-service support team are integral to a successful signage project. Each of our team members collaborate extensively to develop solutions best suited to our clients' unique goals.

 

  • If you are a current customer and would like to access TVPOS support documents, use our Email Support system. Send your name, email and organization name to our support department to you right away.

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Special Proposition

  • Watchdog Protection Plus (WPP) is a customized service plan offering with a one-time fee, and is calculated based upon the manufacturer's stated failure rates of equipment.

  • The plan covers the service call and the cost of rotating equipment. In the event that a component in the field fails, a replacement unit from the rotation stock is shipped out within 24 hours, while your return is repaired and put back into rotation.

Customer Assurance Plan

This enhanced service plan keeps our customers up and running, avoids extended periods of downtime and puts a cap on repair bills. The majority of our customers take part in our WPP plan to cover any 'unknowns' that impact their daily operations.

This plan is offered during and after the installation to ensure that every aspect of each project is successfully completed and insured to our client's wishes and to TVPOS's exceptional customer service standards.

 

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